Accessibility

Accessibility Information

We hope that you have a wonderful visit to the London Stadium for the Athletics World Cup and are happy to provide you with some information about the access arrangements in place.

Travelling to the Stadium

Pre-Booked Blue Badge Parking: Directions and Information

The Blue Badge car park is located at London Stadium, close to Bridge 4. To access the main concourse level there will be a lift in operation.

If you require pre-booked Blue Badge parking, please email: enquiries@athleticsworldcup.org with the required details:

  • Vehicle (Make & Model)
  • Vehicle Registration
  • Blue Badge permit number
  • Expiry Date
  • Council that issued the blue badge

*Please note that Blue Badge parking on Saturday 14th July 2018 is currently full. If you are yet to book a space we would advise using the Blue Badge parking available at Westfield Shopping Centre and then using the Accessible Shuttle Service from next to Platform 13 at Stratford Station to access the Stadium.

Please use the following address if using a satellite navigation device – the Blue Badge Car Park can be accessed from Loop Road.

London Stadium,

Queen Elizabeth Olympic Park,

London,

E20 2ST

 

You will be posted a parking pass which needs to be displayed in your vehicle when you arrive, alongside your Blue Badge. The car park opens at 5.00pm and will be open until up to 60 minutes after the end of the last event. Please be advised that access to facilities such as toilets won’t be available until you enter the stadium. Vehicles cannot be left in this car park overnight.

There is a height restriction on the car park of 2.4m meaning no large vehicles such as campervans or motorhomes are permitted. If you have a large vehicle which you have concerns about please email us at: enquiries@athleticsworldcup.org with further information and we can advise you if this vehicle will fit.

Public Transport and Stratford Accessible Shuttle Service

Stratford has a number of accessible transport options, all the details of which you can found on the TFL website: https://tfl.gov.uk/transport-accessibility/

For those who require it, an Accessible Shuttle Service will run from next to Platform 13, which is served directly by the Jubilee Line, at Stratford Station to the Stadium. There is step-free access from all lines to Platform 13.

The shuttle service will run from 4.00pm until up to 60 minutes after the end of the last event. The Accessible Shuttle will drop off and pick up at the London Stadium on the Loop Road adjacent to Bridge 3 (North West side of Stadium).

Please be aware that demand for the return shuttle service immediately after the event will be high and at this time there may be a delay in boarding a shuttle service. At busy times the service may be limited to one companion per wheelchair user.

 

At the Stadium

Guide Dogs and Assistance Dogs

These are welcome at London Stadium.

 

Accessible Toilets

These are available on all levels, near the wheelchair bays. These toilets are larger than standard toilets.

Many of these toilets are controlled by RADAR keys which will be given to staff but if you have your own key please make sure you bring it with you.

 

Changing Places Toilet

There is a Changing Places toilet at Block 149 (North of the Stadium) and Block 125 (South of the Stadium) which includes a height-adjustable changing bench, a hoist and room for up to two personal assistants.

This is designed for customers who need hoisting and extra care/support and should only be used where necessary. Please make sure that if you require this facility you bring your own slings as these cannot be provided. These toilets are also RADAR key controlled.

 

Accessible Entry  

We have one dedicated accessibility lane on each bridge for disabled customers, their personal assistant and family to use. This is where a bag check will take place. You are welcome to use any bridge irrespective of the one printed on your ticket. Stewards will be able to direct you to the shortest route.

There will be an Accessible Turnstile at each set of Turnstiles which will be used for ticket scanning and entry to the stadium.

 

Access to the Box Office

The Box Office is found on the concourse near Turnstile E. A quarter of ticket counters are at accessible height for wheelchair-users and include induction loops to support hearing aid users.

 

Accessible Seating

Accessible seating is available on each level at London Stadium, including: aisle seats, seats with few or no steps nearby, seats which have nothing directly in front of them, and those closest to toilet facilities. These seats are pre-bookable by contacting Ticketmaster’s Accessible Ticketing Team on 0333 321 3125. Please endeavour to book your accessible seats in advance of the event, there is no guarantee that we’ll be able to accommodates any seating changes on the day.

 

Medication

Spectators are advised to bring medication in its original packaging and only enough for use during the event. All spectators are subject to bag searches and any unmarked / unpackaged medication will be confiscated.

There is no refrigeration on site so please make sure that you package your medication appropriately for the duration of your visit; we suggest bringing a small cool bag for any medication which needs to be kept cold.

 

Special Effects

Please be aware that strobe lights, special effects and fireworks may be used at this event.

Distances

Please take note of the distances involved when attending London Stadium. We ask all guests to plan their visit accordingly and give themselves enough time when setting off on their journey.

From the shuttle drop off to bridge 3 entrance = 5-10m

Bridge 3 ticket bag check point to Entrance A = 75m

Bridge 3 to block 102 = 125m

Bridge 3 to block 140 = 370m

Bridge 3 to block 123 = 385m

Bridge 3 to Ticket Office = 800m (not on halo)

Stratford Station to Bridge 1= 950m

Stratford Station to Bridge 5 = 1090m

Bridge 1 to Entrance E =380m

Bridge 1 to block 138 = 150m

Bridge 1 to block 107 = 460m

Bridge 1 to Ticket Office = 300m

Distance around the whole concourse = 950m

Seating Row 22/23 (back row of the lower stand) to the closest toilet= 30m

 

*All distances are approximate and subject to change.